FW Black Ltd

Such a terrible place! We recently moved to Kingston and would love to support local business during the pandemic. We purchased a new house and needed to buy all new appliances for two units (in total 13 appliances). We paid in full at the beginning of 2021. They told us all appliances were available and would be kept in their warehouse for us. They promised to deliver them after our renovation was completed. But, a month after we paid them, their sales person told us that a few appliances were not available. We then spent a couple of days to search on the internet and found them at other appliance stores. Of the remaining appliances F.W. Black delivered 2 wrong appliances. One of them was a gas range. It was on the floor when we bought it. They sold it to another customer and gave us a discontinued model as a replacement. After a few communications with them we finally got a refund. We had no stove for almost 5 months. What I understand is F.W. Black was a very good store for many years but things have changed drastically since new owners took over.

We had a delivery issue, and was told by sales staff, that they wish they had not sold us our dishwasher, and people that were to call us back never did to follow up on if we were able to find installation people. It is now one week and my dishwasher sits in my hallway. I was put through three sales staff, that were so rude to not want to listen to me. I could not get a word in. I know of this business, that has been in business for a long time, and wanted to give them a sale due to a smaller trusted dealer of appliances. I was going to also buy a new stove, but after verbally been treated like I was, I will not buy from them. I have worked in sales for a long time, and was shocked shocked at what I went through.